Return & Cancellation Policy

    • Returns are only accepted within 30 days of ship date.
    • Customer is responsible for the cost of original and return shipping/freight 
    • A 20% restocking fee is deducted from all refunds.
    • A 5% fee is deducted from all cancelled orders for credit card fees, no exceptions. Please be thorough when placing your orders.
    • Please reach out to sales@tedesigns.com to receive instructions and a Returns and Exchanges form before returning any parts. Any return sent without the proper paperwork will be held for 2 weeks and then returned to stock. In this case, a refund will not be given.
    • Returns/exchanges will only be accepted if the product was purchased directly from tedesigns.com.
    • To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it (ex: no paint, welding, gouges, etc). Any damage occured during return shipping to TE is the responsibility of the customer. Damaged products will not be approved for a return. Please package your return items thouroughly. TE Designs and its employees maintain full discretion when determining if these conditions are met.
    • Gift cards, raw materials, specially built, build-to-order, custom, cut-to-length items, etc. are non-refundable.
    • Refunds will only be issued (if the above terms are met) once the parts have been received and inspected
    • Due to the nature of our products and their use, we do not offer warranties.
    • For all tubing related products, the customer has 15 days to account for all necessary parts using the included paperwork. After the designated time period, it is the responsibility of the customer to purchase replacement parts. This process is up to the discression of TE Designs and it's employees and is subject to change at any time. 

    If you have any questions or would like to discuss these policies further, please reach out to us at sales@tedesigns.com. These policies are all subject to change without notice at the discretion of TE Designs and it's employees. 

    We reserve the right to amend, update or otherwise change the aforementioned refund policy at will.